Order Processing Times

If delivery of your order is required for a particular date, please email, or call to ensure it can be completed within the timeframe you need. We will always try our absolute best to accommodate orders that need delivery on short notice, but we cannot always guarantee that the product/s will be in stock; at busy times such as Christmas, we may not be aware until we receive delivery from our supplier/s. Please check first to avoid disappointment.

Customers are always welcome to contact us for an estimated time of delivery, as the turnaround of orders can vary substantially according to what has been ordered and the workload we have at the time your order is placed.

Average dispatch time, at present, can take up to 7-10 working days, excluding weekends and holidays.

For Custom Made Goods, saddle cloths, rugs and stable apparel, our standard turnaround can take up to 21 working days, excluding weekends and holidays.

All orders received after 3 pm are classed as next day.

Custom Logos - If a customer is having their own logo digitized for embroidery, we require clear artwork in jpeg, PDF, PNG or EPS format. Until this is provided an order cannot be put into production. 

This means once we have processed and dispatched your order, the parcel will be due to arrive with you on the next working day.

If DPD Local, FedEx, Parcel Force or Royal Mail make an attempted delivery but no one is there to accept the parcel, a card will be put through your letterbox. The card will give you details on who to contact for re-delivery or for details on how the parcel can be collected. If the parcel is not collected or arranged to be re-delivered, the courier will send it back to us, usually within 10 working days; Royal Mail returns a parcel to us after 18 days. We are happy to re-post, but it will be at an extra cost to the customers, as the postage charge paid by the customer has already been used on the first delivery attempt.

If we are experiencing problems with any delivery service booked, we reserve the right to use an alternative provider. All goods sent may require a signature on delivery.

Paying for next-day delivery does not mean your order is dispatched any quicker by us; this is for postal timing once the order is dispatched.

Please note that all services are quoted on standard circumstances. In times of bad weather or any other unforeseen circumstances, none of the above services will guarantee a delivery time, except to say parcels will be delivered as soon as possible.

Items usually held in stock and purchased without embroidery can be returned for a refund or size exchange, provided they are unused, clean, and in original packaging. You may return the item/s to us within 14 days of receiving your order.

All return postage and the cost of sending new item/s out (if requested) is at the customer’s expense. A refund will be issued once the item has been returned.

Goods we do not carry and are ordered for customers specifically are non-refundable unless faulty.

Personalised orders: items that have been personalised to customers' requests will not be refunded unless we have made a mistake or are different from the order placed by the customer; the customer is responsible for ordering the correct size and colour and takes responsibility for the chosen thread colours and fonts. We take no responsibility for customer’s mistakes. If we have made a mistake different from the order placed by the customer, we offer either replacement of goods or a refund in full, plus the postage for returned goods.

Bespoke/Custom Made Horse Wear: once an order has been placed and goods are in the process of being manufactured, orders cannot be refunded.

Damaged, defective, or incorrect goods must be advised by email within 48 hours of receipt and immediately returned. Soiled or used goods will not be accepted for return.

Any return packages must be sent by Royal Mail Tracked, Special Delivery, or a Registered Courier.

Personalised Goods - When an order is placed for personalised goods, it can be cancelled up to the time before goods have been personalised.

Goods ordered in specifically for an individual customer cannot be cancelled. Once the order has been placed no refund will be offered.

Bespoke/Custom Made Horse Wear - Once an order has been placed and goods are in the process of being manufactured, orders cannot be cancelled.

Contacting us

Email: [email protected] - Please include your contact phone number in case we need to call you.

Call us: 01371 831 526 - If we are unable to answer your call, please leave your name and contact number on the answerphone.

Opening Hours: Tuesday-Saturday, 9 am-5 pm (UK Time).